Is customer service what you’re good at?
Do you love connecting with and talking to people?
Do you like finding solutions?
The BSB30120 Certificate III in Business (Customer Engagement) course is extremely popular with frontline customer service staff. If you’re passionate about supporting the customer experience, this is the qualification for you.
In this customer engagement course, you’ll gain the tools and strategies to be more efficient and effective in customer-facing roles. You’ll learn to work with multiple communication platforms, handle complaints, build on your product and service knowledge and adhere to key performance indicators. The BSB30120 Certificate III in Business (Customer Engagement) is a nationally accredited course designed to develop quality customer service leaders – who can handle every customer experience with style.
Become a nationally accredited and qualified business professional today with Foundation Training Australia.
Why Bother?
- 100% online. Study when and how you want.
- Become a customer service rockstar
- Support from highly qualified Trainers
- Ongoing study support and goal accountability
- Pave your way with a nationally recognised qualification for greater career opportunities